Update - We’re continuing to make progress on restoring connectivity for Honda and Acura vehicles in the U.S. However, new connections for these brands will remain temporarily unavailable through the end of August.

Vehicle owners attempting to connect a Honda or Acura vehicle can opt in to receive an email notification once connectivity is restored.

As a reminder, existing connections to Honda and Acura vehicles are not impacted and will continue to function as expected.

We appreciate your patience and understanding as we work to improve the Smartcar experience.

Jun 27, 2025 - 16:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 2025 - 00:00 UTC
Scheduled - Starting April 30, 2025, new connections for Honda and Acura vehicles in the U.S. will be temporarily unavailable as we collaborate with our OEM partners to deliver an improved experience.

Existing connections will remain unaffected, and no action is required at this time.

If you have any questions, please don’t hesitate to reach out.

Apr 30, 2025 00:00 - Aug 31, 2025 00:00 UTC
Investigating - We are aware of an issue affecting Jaguar and Land Rover vehicles and are currently investigating the root cause. This issue is impacting API requests and login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
Jun 26, 2025 - 16:41 UTC
Monitoring - A fix has been successfully implemented for Jaguar/Land Rover, and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
May 28, 2025 - 20:54 UTC
Investigating - We are aware of an issue affecting Jaguar and Land Rover vehicles and are currently investigating the root cause. This issue may be impacting API requests and login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
May 14, 2025 - 18:15 UTC
Monitoring - After completing our investigation into the GM outage, we’ve identified that authentication has changed. We've implemented a solution in our mobile SDKs similar to what we introduced for Ford vehicles earlier in 2024.

For mobile applications using Smartcar, we already have a solution in place: leveraging our mobile SDKs. Once the mobile SDK is properly integrated into your app, new connections for GM vehicles should succeed without issue. Vehicles that are already connected do not require immediate action and should continue functioning normally. If reauthentication is needed in the future, it should proceed as expected, provided the mobile SDK has been integrated.

We're committed to continue investing in reliable solutions for web based authentication and will share more as soon as we have a clear path forward. If you have any additional questions, don’t hesitate to reach out to us at support@smartcar.com.

Jun 23, 2025 - 20:14 UTC
Investigating - We are aware of an issue affecting GM login attempts and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Jun 12, 2025 - 17:38 UTC
Update - We have identified that this is also affecting Volvo Europe login attempts and are actively working on implementing a fix. We will provide additional updates as progress is made.
Apr 08, 2025 - 17:46 UTC
Identified - We have identified the cause of the issue affecting Volvo US login attempts and are actively working on implementing a fix. We will provide additional updates as progress is made.
Mar 27, 2025 - 22:12 UTC
Investigating - We are aware of an issue affecting Volvo US, and are currently investigating the root cause. This issue is impacting login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
Mar 24, 2025 - 22:10 UTC
Investigating - We are aware of an issue affecting Renault and are currently investigating the root cause. This issue is impacting API requests. We will provide updates as soon as more information becomes available. Thank you for your patience.
Mar 13, 2025 - 13:39 UTC

About This Site

This page reflects the reliability of each third party car brand service that Smartcar has integrated. To learn more about the uptime of Smartcar's core services, follow this page: https://status.smartcar.com

Brand Reliability - North America ? Major Outage
90 days ago
96.26 % uptime
Today
Acura Under Maintenance
90 days ago
100.0 % uptime
Today
Audi Operational
90 days ago
100.0 % uptime
Today
BMW Operational
90 days ago
100.0 % uptime
Today
Buick Degraded Performance
90 days ago
98.67 % uptime
Today
Cadillac Degraded Performance
90 days ago
98.67 % uptime
Today
Chevrolet Degraded Performance
90 days ago
98.67 % uptime
Today
Chrysler Operational
90 days ago
100.0 % uptime
Today
Dodge Operational
90 days ago
100.0 % uptime
Today
Ford Operational
90 days ago
100.0 % uptime
Today
GMC Degraded Performance
90 days ago
98.67 % uptime
Today
Honda Under Maintenance
90 days ago
100.0 % uptime
Today
Hyundai Operational
90 days ago
96.04 % uptime
Today
Infiniti Operational
90 days ago
100.0 % uptime
Today
Jaguar Major Outage
90 days ago
66.02 % uptime
Today
Jeep Operational
90 days ago
100.0 % uptime
Today
Kia Operational
90 days ago
97.08 % uptime
Today
Land Rover Major Outage
90 days ago
66.02 % uptime
Today
Lexus Operational
90 days ago
100.0 % uptime
Today
Lincoln Operational
90 days ago
100.0 % uptime
Today
Mazda Operational
90 days ago
100.0 % uptime
Today
Mercedes-Benz Operational
90 days ago
100.0 % uptime
Today
Mini Operational
90 days ago
100.0 % uptime
Today
Nissan Operational
90 days ago
100.0 % uptime
Today
Porsche Operational
90 days ago
96.73 % uptime
Today
RAM Operational
90 days ago
100.0 % uptime
Today
Rivian Operational
90 days ago
100.0 % uptime
Today
Subaru Operational
90 days ago
97.24 % uptime
Today
Tesla Operational
90 days ago
100.0 % uptime
Today
Toyota Operational
90 days ago
100.0 % uptime
Today
Volkswagen Operational
90 days ago
100.0 % uptime
Today
Volvo Partial Outage
90 days ago
70.31 % uptime
Today
Brand Reliability - Europe ? Major Outage
90 days ago
94.52 % uptime
Today
Alfa Romeo Operational
90 days ago
100.0 % uptime
Today
Audi Operational
90 days ago
99.98 % uptime
Today
BMW Operational
90 days ago
100.0 % uptime
Today
Citroen Operational
90 days ago
100.0 % uptime
Today
CUPRA Operational
90 days ago
100.0 % uptime
Today
Dacia Operational
90 days ago
100.0 % uptime
Today
DS Operational
90 days ago
100.0 % uptime
Today
Fiat Operational
90 days ago
100.0 % uptime
Today
Ford Operational
90 days ago
100.0 % uptime
Today
Hyundai Operational
90 days ago
100.0 % uptime
Today
Jaguar Major Outage
90 days ago
66.02 % uptime
Today
Kia Operational
90 days ago
100.0 % uptime
Today
Land Rover Major Outage
90 days ago
66.02 % uptime
Today
Mazda Operational
90 days ago
100.0 % uptime
Today
Mercedes-Benz Operational
90 days ago
100.0 % uptime
Today
Mini Operational
90 days ago
100.0 % uptime
Today
Nissan Operational
90 days ago
91.34 % uptime
Today
Opel Operational
90 days ago
100.0 % uptime
Today
Peugeot Operational
90 days ago
100.0 % uptime
Today
Porsche Operational
90 days ago
96.73 % uptime
Today
Renault Partial Outage
90 days ago
70.31 % uptime
Today
Skoda Operational
90 days ago
100.0 % uptime
Today
Tesla Operational
90 days ago
100.0 % uptime
Today
Vauxhall Operational
90 days ago
100.0 % uptime
Today
Volkswagen Operational
90 days ago
96.01 % uptime
Today
Volvo Partial Outage
90 days ago
71.22 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 4, 2025

No incidents reported today.

Jul 3, 2025
Resolved - The issue affecting Hyundai CA has been resolved, and all systems are now operating normally.

If you're still seeing "Connected Services Account: Authentication Failed" errors for Hyundai vehicles, users will need to reset their password and reauthenticate through Smartcar Connect.

If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.

Jul 3, 16:56 UTC
Investigating - We are aware of an issue affecting Canadian Hyundai login attempts and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Jun 20, 22:02 UTC
Jul 2, 2025
Resolved - At 8:20 AM PST, Smartcar observed a temporary disruption in the connected services for Volkswagen European brands—VW, Audi, Cupra, and Skoda. The downtime lasted approximately 1 hour and 20 minutes and affected our ability to respond to requests for these vehicles.

Service has since recovered, and everything should now be functioning as expected. If you’re still experiencing any issues, please reach out to our Support team at support@smartcar.com. We appreciate your patience and understanding.

Jul 2, 17:31 UTC
Investigating - We are aware of an issue affecting Audi EU and are currently investigating the root cause. This issue is impacting login attempts and API requests. We will provide updates as soon as more information becomes available. Thank you for your patience.
Jul 2, 16:47 UTC
Resolved - At 8:20 AM PST, Smartcar observed a temporary disruption in the connected services for Volkswagen European brands: VW, Audi, Cupra, and Skoda. The downtime lasted approximately 1 hour and 20 minutes and affected our ability to respond to requests for these vehicles.

Service has since recovered, and everything should now be functioning as expected. If you’re still experiencing any issues, please reach out to our Support team at support@smartcar.com. We appreciate your patience and understanding.

Jul 2, 17:31 UTC
Investigating - We are aware of an issue affecting Volkswagen EU and are currently investigating the root cause. This issue is impacting login attempts and API requests. We will provide updates as soon as more information becomes available. Thank you for your patience.
Jul 2, 16:42 UTC
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

Unresolved incident: Planned Honda & Acura downtime.

Jun 26, 2025
Resolved - The issue affecting PSA Group login attempts has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Jun 26, 21:57 UTC
Monitoring - A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Jun 26, 14:55 UTC
Investigating - We are aware of an issue affecting login attempts for Citroen, DS, Opel, Peugeot, and Vauxhall vehicles and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Jun 26, 13:58 UTC
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

Unresolved incident: GM: Elevated error rates for login attempts.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025