GM: Elevated error rates for login attempts
Identified - We have identified the cause of the issue and working on implementing a fix. We will provide additional updates as progress is made.
Mar 12, 2026 - 22:25 UTC
Update - We are continuing to investigate this issue.
Mar 09, 2026 - 20:58 UTC
Investigating - We are aware of an issue affecting GM (Buick, Cadillac, Chevrolet, GMC) login attempts and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Mar 06, 2026 - 18:43 UTC
Nissan US: Elevated error rates for API requests
Monitoring - A fix has been successfully implemented and we are monitoring the system to ensure stability.

Nissan US has invalidated existing authentication tokens. Vehicle owners must reauthorize to restore data flow. Affected vehicles will return: CONNECTED SERVICES ACCOUNT – AUTHENTICATION FAILED
Mar 12, 2026 - 22:24 UTC
Investigating - We are aware of an issue affecting US Nissan vehicles and are currently investigating the root cause. This issue may be impacting data requests and webhook deliveries. We will provide updates as soon as more information becomes available. Thank you for your patience.
Mar 09, 2026 - 17:33 UTC

About This Site

This page reflects the reliability of each third party car brand service that Smartcar has integrated. To learn more about the uptime of Smartcar's core services, follow this page: https://status.smartcar.com

Uptime over the past 90 days. View historical uptime.
Brand Reliability - North America Partial Outage
90 days ago
97.15 % uptime
Today
Acura Operational
90 days ago
100.0 % uptime
Today
Audi Operational
90 days ago
100.0 % uptime
Today
BMW Operational
90 days ago
95.43 % uptime
Today
Buick Degraded Performance
90 days ago
99.69 % uptime
Today
Cadillac Degraded Performance
90 days ago
99.69 % uptime
Today
Chevrolet Degraded Performance
90 days ago
99.69 % uptime
Today
Chrysler Operational
90 days ago
100.0 % uptime
Today
Dodge Operational
90 days ago
100.0 % uptime
Today
Ford Operational
90 days ago
100.0 % uptime
Today
GMC Degraded Performance
90 days ago
99.69 % uptime
Today
Honda Operational
90 days ago
100.0 % uptime
Today
Hyundai Operational
90 days ago
100.0 % uptime
Today
Infiniti Operational
90 days ago
75.79 % uptime
Today
Jaguar Operational
90 days ago
99.92 % uptime
Today
Jeep Operational
90 days ago
100.0 % uptime
Today
Kia Operational
90 days ago
100.0 % uptime
Today
Land Rover Operational
90 days ago
99.92 % uptime
Today
Lexus Operational
90 days ago
100.0 % uptime
Today
Lincoln Operational
90 days ago
100.0 % uptime
Today
Mazda Operational
90 days ago
73.25 % uptime
Today
Mercedes-Benz Operational
90 days ago
98.0 % uptime
Today
Mini Operational
90 days ago
95.43 % uptime
Today
Nissan Partial Outage
90 days ago
73.92 % uptime
Today
Polestar Operational
90 days ago
100.0 % uptime
Today
Porsche Operational
90 days ago
100.0 % uptime
Today
RAM Operational
90 days ago
100.0 % uptime
Today
Rivian Operational
90 days ago
100.0 % uptime
Today
Subaru Operational
90 days ago
100.0 % uptime
Today
Tesla Operational
90 days ago
100.0 % uptime
Today
Toyota Operational
90 days ago
100.0 % uptime
Today
Volkswagen Operational
90 days ago
98.61 % uptime
Today
Volvo Operational
90 days ago
100.0 % uptime
Today
Brand Reliability - Europe Operational
90 days ago
98.62 % uptime
Today
Alfa Romeo Operational
90 days ago
100.0 % uptime
Today
Audi Operational
90 days ago
99.95 % uptime
Today
BMW Operational
90 days ago
95.43 % uptime
Today
BYD Operational
90 days ago
100.0 % uptime
Today
Citroen Operational
90 days ago
100.0 % uptime
Today
CUPRA Operational
90 days ago
97.73 % uptime
Today
Dacia Operational
90 days ago
100.0 % uptime
Today
DS Operational
90 days ago
100.0 % uptime
Today
Fiat Operational
90 days ago
100.0 % uptime
Today
Ford Operational
90 days ago
100.0 % uptime
Today
Hyundai Operational
90 days ago
100.0 % uptime
Today
Jaguar Operational
90 days ago
99.92 % uptime
Today
Kia Operational
90 days ago
100.0 % uptime
Today
Land Rover Operational
90 days ago
99.92 % uptime
Today
Mazda Operational
90 days ago
91.71 % uptime
Today
Mercedes-Benz Operational
90 days ago
100.0 % uptime
Today
Mini Operational
90 days ago
95.43 % uptime
Today
Nissan Operational
90 days ago
95.39 % uptime
Today
Opel Operational
90 days ago
100.0 % uptime
Today
Peugeot Operational
90 days ago
100.0 % uptime
Today
Polestar Operational
90 days ago
100.0 % uptime
Today
Porsche Operational
90 days ago
100.0 % uptime
Today
Renault Operational
90 days ago
100.0 % uptime
Today
Skoda Operational
90 days ago
97.95 % uptime
Today
Tesla Operational
90 days ago
100.0 % uptime
Today
Vauxhall Operational
90 days ago
100.0 % uptime
Today
Volkswagen Operational
90 days ago
99.95 % uptime
Today
Volvo Operational
90 days ago
88.03 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 15, 2026

No incidents reported today.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
Tesla: Elevated error rates for API requests and login attempts
Resolved - The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Mar 13, 21:44 UTC
Monitoring - We are seeing signs of recovery. We are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your patience and will confirm full resolution shortly.
Mar 13, 21:02 UTC
Investigating - We are aware of an issue affecting Tesla vehicles and are currently investigating the root cause. This issue may be impacting data requests, webhook events, and login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
Mar 13, 20:54 UTC
Mar 12, 2026
Mazda US: Elevated error rates for API requests and login attempts
Resolved - The issue has been resolved.

Vehicle owners for vehicles throwing CONNECTED_SERVICES_ACCOUNT - ACCOUNT_ISSUE errors will need to accept Mazda's updated Terms of Service in the Mazda app.

If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Mar 12, 22:00 UTC
Monitoring - A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Mar 6, 18:42 UTC
Identified - We have identified the cause of the issue and are actively working on implementing a fix. We will provide additional updates as progress is made.
Feb 27, 18:00 UTC
Investigating - We are aware of an issue affecting US Mazda vehicles and are currently investigating the root cause. This issue is impacting login attempts and fresh vehicle data delivery. We will provide updates as soon as more information becomes available. Thank you for your patience.
Feb 16, 20:21 UTC
Volkswagen US: Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 04:00 UTC
Scheduled - Volkswagen US will be performing scheduled maintenance on their Connected Services platform over an upcoming 8-hour window. During this period, customers may experience increased API errors or failed login attempts when connecting Volkswagen vehicles. We expect normal behavior to resume once the maintenance is completed.
Mar 11, 18:49 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
Planned Honda & Acura downtime
Resolved - The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Mar 9, 17:41 UTC
Identified - Starting April 30, 2025, new connections for Honda and Acura vehicles in the U.S. will be temporarily unavailable as we collaborate with our OEM partners to deliver an improved experience.

Vehicle owners attempting to connect a Honda or Acura vehicle can opt in to receive an email notification once connectivity is restored.

Existing connections will remain unaffected, and no action is required at this time.

If you have any questions, please don’t hesitate to reach out.
Sep 5, 15:36 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

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