Identified - We have identified the root cause of an issue affecting the charge limit signal for US Hyundai vehicles. The charge limit field may return null, including when the vehicle is actively charging.
Vehicle connectivity and other data signals remain unaffected.
We are implementing a fix to restore the expected behavior and will provide an update once it has been deployed.
Feb 17, 2026 - 21:03 UTC
Investigating - We are aware of an issue affecting US Hyundai vehicles and are currently investigating the root cause. This issue is impacting Charge Limit requests. We will provide updates as soon as more information becomes available. Thank you for your patience.
Feb 12, 2026 - 17:08 UTC
Investigating - We are aware of an issue affecting US Mazda vehicles and are currently investigating the root cause. This issue is impacting login attempts and fresh vehicle data delivery. We will provide updates as soon as more information becomes available. Thank you for your patience.
Feb 16, 2026 - 20:21 UTC
Investigating - We are aware of an issue affecting North American and European non-Charging API BMW/MINIs and are currently investigating the root cause. This issue may be impacting login attempts, specifically on the hCaptcha portion. We will provide updates as soon as more information becomes available. Thank you for your patience.
Feb 13, 2026 - 02:09 UTC
Identified - Starting April 30, 2025, new connections for Honda and Acura vehicles in the U.S. will be temporarily unavailable as we collaborate with our OEM partners to deliver an improved experience.
Vehicle owners attempting to connect a Honda or Acura vehicle can opt in to receive an email notification once connectivity is restored.
Existing connections will remain unaffected, and no action is required at this time.
If you have any questions, please don’t hesitate to reach out.
Sep 05, 2025 - 15:36 UTC
This page reflects the reliability of each third party car brand service that Smartcar has integrated. To learn more about the uptime of Smartcar's core services, follow this page: https://status.smartcar.com
Brand Reliability - North America
Major Outage
90 days ago
98.11
% uptime
Today
Acura
Under Maintenance
90 days ago
100.0
% uptime
Today
Audi
Operational
90 days ago
100.0
% uptime
Today
BMW
Partial Outage
90 days ago
97.67
% uptime
Today
Buick
Operational
90 days ago
99.69
% uptime
Today
Cadillac
Operational
90 days ago
99.69
% uptime
Today
Chevrolet
Operational
90 days ago
99.69
% uptime
Today
Chrysler
Operational
90 days ago
100.0
% uptime
Today
Dodge
Operational
90 days ago
100.0
% uptime
Today
Ford
Operational
90 days ago
100.0
% uptime
Today
GMC
Operational
90 days ago
99.69
% uptime
Today
Honda
Under Maintenance
90 days ago
100.0
% uptime
Today
Hyundai
Degraded Performance
90 days ago
100.0
% uptime
Today
Infiniti
Operational
90 days ago
75.79
% uptime
Today
Jaguar
Operational
90 days ago
100.0
% uptime
Today
Jeep
Operational
90 days ago
100.0
% uptime
Today
Kia
Operational
90 days ago
100.0
% uptime
Today
Land Rover
Operational
90 days ago
100.0
% uptime
Today
Lexus
Operational
90 days ago
100.0
% uptime
Today
Lincoln
Operational
90 days ago
100.0
% uptime
Today
Mazda
Major Outage
90 days ago
96.42
% uptime
Today
Mercedes-Benz
Operational
90 days ago
99.0
% uptime
Today
Mini
Partial Outage
90 days ago
97.67
% uptime
Today
Nissan
Operational
90 days ago
75.75
% uptime
Today
Polestar
Operational
90 days ago
100.0
% uptime
Today
Porsche
Operational
90 days ago
100.0
% uptime
Today
RAM
Operational
90 days ago
100.0
% uptime
Today
Rivian
Operational
90 days ago
100.0
% uptime
Today
Subaru
Operational
90 days ago
100.0
% uptime
Today
Tesla
Operational
90 days ago
100.0
% uptime
Today
Toyota
Operational
90 days ago
100.0
% uptime
Today
Volkswagen
Operational
90 days ago
98.61
% uptime
Today
Volvo
Operational
90 days ago
100.0
% uptime
Today
Brand Reliability - Europe
Partial Outage
90 days ago
98.22
% uptime
Today
Alfa Romeo
Operational
90 days ago
100.0
% uptime
Today
Audi
Operational
90 days ago
99.95
% uptime
Today
BMW
Partial Outage
90 days ago
97.67
% uptime
Today
BYD
Operational
90 days ago
100.0
% uptime
Today
Citroen
Operational
90 days ago
100.0
% uptime
Today
CUPRA
Operational
90 days ago
97.73
% uptime
Today
Dacia
Operational
90 days ago
100.0
% uptime
Today
DS
Operational
90 days ago
100.0
% uptime
Today
Fiat
Operational
90 days ago
100.0
% uptime
Today
Ford
Operational
90 days ago
100.0
% uptime
Today
Hyundai
Operational
90 days ago
100.0
% uptime
Today
Jaguar
Operational
90 days ago
100.0
% uptime
Today
Kia
Operational
90 days ago
100.0
% uptime
Today
Land Rover
Operational
90 days ago
100.0
% uptime
Today
Mazda
Operational
90 days ago
87.91
% uptime
Today
Mercedes-Benz
Operational
90 days ago
100.0
% uptime
Today
Mini
Partial Outage
90 days ago
97.67
% uptime
Today
Nissan
Operational
90 days ago
95.39
% uptime
Today
Opel
Operational
90 days ago
100.0
% uptime
Today
Peugeot
Operational
90 days ago
100.0
% uptime
Today
Polestar
Operational
90 days ago
100.0
% uptime
Today
Porsche
Operational
90 days ago
100.0
% uptime
Today
Renault
Operational
90 days ago
100.0
% uptime
Today
Skoda
Operational
90 days ago
97.95
% uptime
Today
Tesla
Operational
90 days ago
100.0
% uptime
Today
Vauxhall
Operational
90 days ago
100.0
% uptime
Today
Volkswagen
Operational
90 days ago
95.55
% uptime
Today
Volvo
Operational
90 days ago
80.36
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The issue affecting US Nissan vehicles has been resolved by the OEM. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Feb 11, 19:08 UTC
Investigating -
We are aware of an issue affecting US Nissan vehicles and are currently investigating the root cause. This issue may be impacting vehicle data, resulting in stale data. We will provide updates as soon as more information becomes available. Thank you for your patience.
Feb 11, 16:10 UTC
Resolved -
The issue has been resolved. Vehicle owners may need to reauthorize via Smartcar Connect. Affected vehicles will be returning CONNECTED SERVICES ACCOUNT - AUTHENTICATION FAILED errors. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Feb 11, 16:08 UTC
Monitoring -
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Feb 5, 16:12 UTC
Update -
We are continuing to investigate this issue.
Jan 20, 21:24 UTC
Investigating -
We are aware of an issue affecting US Nissan vehicles and are currently investigating the root cause. This issue may be impacting data age and login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
Jan 16, 18:01 UTC
Resolved -
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Feb 11, 16:04 UTC
Monitoring -
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Feb 10, 20:26 UTC
Investigating -
We are aware of an issue affecting US Mercedes vehicles and are currently investigating the root cause. This issue is impacting login attempts and fresh vehicle data delivery. We will provide updates as soon as more information becomes available. Thank you for your patience.
Feb 10, 18:33 UTC
Resolved -
The issue has been resolved. All systems are now operating normally.
During the incident, we identified an issue where the state of charge (SoC) and charge limit values were returned at 100x the expected scale.
These fields are expected to be returned as decimal values between 0 and 1 (for example, 0.52 representing 52%). During the incident window, values were returned as whole percentages instead (for example, 52 instead of 0.52).
The issue has been resolved and values are now being returned in the expected format.
If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Feb 10, 05:48 UTC
Monitoring -
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Feb 9, 21:48 UTC
Identified -
We’ve identified the root cause of the elevated 500 errors impacting Charge Limit requests, including batch requests that contain Charge Limit, across all OEMs. Our team is actively working on deploying a fix.
Requests to other endpoints, as well as batch requests that do not contain Charge Limit, should continue to function normally.
We’ll provide a follow-up update as soon as the resolution is live. We appreciate your patience while we work to resolve this.
Feb 9, 18:50 UTC