Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 2024 - 19:32 UTC
Investigating - We’re currently experiencing elevated error rates for API requests and login attempts for Jaguar and Land Rover vehicles. Our team is actively investigating the issue.
Sep 10, 2024 - 22:38 UTC
Update - The issue has been identified and is affecting Nissan Leaf models only. All other models are operating normally.
Sep 04, 2024 - 00:49 UTC
Identified - The issue has been identified and is affecting Nissan Leaf models only. All other models are operating normally.
Sep 01, 2023 - 18:28 UTC
Investigating - Nissan is currently experiencing a connected services outage in the US. Logins and API requests to Nissan Leaf vehicles may return errors until the outage is resolved. All other models are operating normally.
Aug 31, 2023 - 22:30 UTC
Investigating - We're investigating reports of Ford vehicle owners receiving authentication errors. Please reach out to support@smartcar.com or your dedicated account manager for more information.
Nov 16, 2023 - 17:52 UTC
This page reflects the reliability of each third party car brand service that Smartcar has integrated. To learn more about the uptime of Smartcar's core services, follow this page: https://status.smartcar.com
Brand Reliability - North America
?
Major Outage
90 days ago
93.11
% uptime
Today
Acura
Operational
90 days ago
100.0
% uptime
Today
Audi
Operational
90 days ago
100.0
% uptime
Today
BMW
Operational
90 days ago
98.48
% uptime
Today
Buick
Operational
90 days ago
86.57
% uptime
Today
Cadillac
Operational
90 days ago
86.57
% uptime
Today
Chevrolet
Operational
90 days ago
86.57
% uptime
Today
Chrysler
Operational
90 days ago
100.0
% uptime
Today
Dodge
Operational
90 days ago
100.0
% uptime
Today
Ford
Degraded Performance
90 days ago
100.0
% uptime
Today
GMC
Operational
90 days ago
86.57
% uptime
Today
Hyundai
Operational
90 days ago
100.0
% uptime
Today
Infiniti
Operational
90 days ago
100.0
% uptime
Today
Jaguar
Major Outage
90 days ago
36.62
% uptime
Today
Jeep
Operational
90 days ago
100.0
% uptime
Today
Kia
Operational
90 days ago
100.0
% uptime
Today
Land Rover
Major Outage
90 days ago
36.62
% uptime
Today
Lexus
Operational
90 days ago
100.0
% uptime
Today
Lincoln
Operational
90 days ago
100.0
% uptime
Today
Mazda
Operational
90 days ago
80.77
% uptime
Today
Mercedes-Benz
Operational
90 days ago
100.0
% uptime
Today
Mini
Operational
90 days ago
100.0
% uptime
Today
Nissan
Operational
90 days ago
100.0
% uptime
Today
Porsche
Operational
90 days ago
100.0
% uptime
Today
RAM
Operational
90 days ago
100.0
% uptime
Today
Rivian
Operational
90 days ago
100.0
% uptime
Today
Subaru
Operational
90 days ago
100.0
% uptime
Today
Tesla
Operational
90 days ago
95.74
% uptime
Today
Toyota
Operational
90 days ago
100.0
% uptime
Today
Volkswagen
Operational
90 days ago
100.0
% uptime
Today
Volvo
Operational
90 days ago
98.88
% uptime
Today
Brand Reliability - Europe
?
Major Outage
90 days ago
93.92
% uptime
Today
Alfa Romeo
Operational
90 days ago
100.0
% uptime
Today
Audi
Operational
90 days ago
100.0
% uptime
Today
BMW
Operational
90 days ago
100.0
% uptime
Today
Citroen
Operational
90 days ago
99.91
% uptime
Today
CUPRA
Operational
90 days ago
100.0
% uptime
Today
DS
Operational
90 days ago
99.91
% uptime
Today
Fiat
Operational
90 days ago
100.0
% uptime
Today
Ford
Degraded Performance
90 days ago
100.0
% uptime
Today
Hyundai
Operational
90 days ago
100.0
% uptime
Today
Jaguar
Major Outage
90 days ago
36.62
% uptime
Today
Kia
Operational
90 days ago
100.0
% uptime
Today
Land Rover
Major Outage
90 days ago
36.62
% uptime
Today
Mazda
Operational
90 days ago
80.77
% uptime
Today
Mercedes-Benz
Operational
90 days ago
100.0
% uptime
Today
Mini
Operational
90 days ago
100.0
% uptime
Today
Nissan
Operational
90 days ago
100.0
% uptime
Today
Opel
Operational
90 days ago
99.91
% uptime
Today
Peugeot
Operational
90 days ago
99.91
% uptime
Today
Porsche
Operational
90 days ago
100.0
% uptime
Today
Renault
Operational
90 days ago
100.0
% uptime
Today
Skoda
Operational
90 days ago
100.0
% uptime
Today
Tesla
Operational
90 days ago
95.74
% uptime
Today
Vauxhall
Operational
90 days ago
99.91
% uptime
Today
Volkswagen
Operational
90 days ago
100.0
% uptime
Today
Volvo
Operational
90 days ago
98.88
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved. If you continue to experience Connected Services Account: Authentication Failed errors please instruct the vehicle owner to reauthenticate their vehicle through Smartcar Connect.
Nov 4, 23:42 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 24, 22:31 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 24, 00:17 UTC
Investigating -
GM brands (Chevrolet, Buick, Cadillac, GMC) are currently experiencing an outage, which will result in errors for both login attempts and API requests. Our team is actively investigating the issue.
Oct 23, 21:39 UTC
Nov 3, 2024
No incidents reported.
Nov 2, 2024
No incidents reported.
Nov 1, 2024
No incidents reported.
Oct 31, 2024
No incidents reported.
Oct 30, 2024
Unresolved incident: JLR: Elevated error rates for API requests and login attempts.
Resolved -
This incident has been resolved.
Oct 25, 22:29 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 24, 23:28 UTC
Investigating -
Mazda is currently experiencing elevated error rates for logins and API requests. Our team is currently investigating this issue.
Oct 8, 15:18 UTC