Identified - Starting April 30, 2025, new connections for Honda and Acura vehicles in the U.S. will be temporarily unavailable as we collaborate with our OEM partners to deliver an improved experience.
Vehicle owners attempting to connect a Honda or Acura vehicle can opt in to receive an email notification once connectivity is restored.
Existing connections will remain unaffected, and no action is required at this time.
If you have any questions, please don’t hesitate to reach out.
Sep 05, 2025 - 15:36 UTC
Monitoring - A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Aug 26, 2025 - 22:44 UTC
Update - We have identified that this is also affecting Volvo Europe login attempts and are actively working on implementing a fix. We will provide additional updates as progress is made.
Apr 08, 2025 - 17:46 UTC
Identified - We have identified the cause of the issue affecting Volvo US login attempts and are actively working on implementing a fix. We will provide additional updates as progress is made.
Mar 27, 2025 - 22:12 UTC
Investigating - We are aware of an issue affecting Volvo US, and are currently investigating the root cause. This issue is impacting login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
Mar 24, 2025 - 22:10 UTC
Update - Note: This issue is currently affecting both the US and Europe.
We are aware of an issue affecting Ford and are currently investigating the root cause. This issue is impacting API requests and appears to be due to an increase in account-related issues following initial connection attempts, such as password reset prompts and temporary access interruptions.
Our team is actively investigating these behaviors, and we will provide updates as soon as more information becomes available. Thank you for your patience.
Aug 21, 2025 - 17:00 UTC
Investigating - We are aware of an issue affecting Ford US and are currently investigating the root cause. This issue is impacting API requests and appears to be due to an increase in account-related issues following initial connection attempts, such as password reset prompts and temporary access interruptions.
Our team is actively investigating these behaviors, and we will provide updates as soon as more information becomes available. Thank you for your patience.
Aug 20, 2025 - 01:52 UTC
This page reflects the reliability of each third party car brand service that Smartcar has integrated. To learn more about the uptime of Smartcar's core services, follow this page: https://status.smartcar.com
Brand Reliability - North America
?
Partial Outage
90 days ago
96.4
% uptime
Today
Acura
Under Maintenance
90 days ago
100.0
% uptime
Today
Audi
Operational
90 days ago
100.0
% uptime
Today
BMW
Operational
90 days ago
100.0
% uptime
Today
Buick
Operational
90 days ago
100.0
% uptime
Today
Cadillac
Operational
90 days ago
100.0
% uptime
Today
Chevrolet
Operational
90 days ago
100.0
% uptime
Today
Chrysler
Operational
90 days ago
100.0
% uptime
Today
Dodge
Operational
90 days ago
100.0
% uptime
Today
Ford
Partial Outage
90 days ago
91.32
% uptime
Today
GMC
Operational
90 days ago
100.0
% uptime
Today
Honda
Under Maintenance
90 days ago
100.0
% uptime
Today
Hyundai
Operational
90 days ago
100.0
% uptime
Today
Infiniti
Operational
90 days ago
100.0
% uptime
Today
Jaguar
Operational
90 days ago
63.43
% uptime
Today
Jeep
Operational
90 days ago
100.0
% uptime
Today
Kia
Operational
90 days ago
100.0
% uptime
Today
Land Rover
Operational
90 days ago
63.43
% uptime
Today
Lexus
Operational
90 days ago
100.0
% uptime
Today
Lincoln
Operational
90 days ago
100.0
% uptime
Today
Mazda
Operational
90 days ago
100.0
% uptime
Today
Mercedes-Benz
Operational
90 days ago
100.0
% uptime
Today
Mini
Operational
90 days ago
100.0
% uptime
Today
Nissan
Operational
90 days ago
100.0
% uptime
Today
Porsche
Operational
90 days ago
100.0
% uptime
Today
RAM
Operational
90 days ago
100.0
% uptime
Today
Rivian
Operational
90 days ago
100.0
% uptime
Today
Subaru
Operational
90 days ago
100.0
% uptime
Today
Tesla
Operational
90 days ago
100.0
% uptime
Today
Toyota
Operational
90 days ago
100.0
% uptime
Today
Volkswagen
Operational
90 days ago
100.0
% uptime
Today
Volvo
Partial Outage
90 days ago
70.29
% uptime
Today
Brand Reliability - Europe
?
Partial Outage
90 days ago
95.19
% uptime
Today
Alfa Romeo
Operational
90 days ago
100.0
% uptime
Today
Audi
Operational
90 days ago
99.98
% uptime
Today
BMW
Operational
90 days ago
100.0
% uptime
Today
Citroen
Operational
90 days ago
100.0
% uptime
Today
CUPRA
Operational
90 days ago
100.0
% uptime
Today
Dacia
Operational
90 days ago
100.0
% uptime
Today
DS
Operational
90 days ago
100.0
% uptime
Today
Fiat
Operational
90 days ago
100.0
% uptime
Today
Ford
Partial Outage
90 days ago
91.86
% uptime
Today
Hyundai
Operational
90 days ago
100.0
% uptime
Today
Jaguar
Operational
90 days ago
63.43
% uptime
Today
Kia
Operational
90 days ago
100.0
% uptime
Today
Land Rover
Operational
90 days ago
63.43
% uptime
Today
Mazda
Operational
90 days ago
100.0
% uptime
Today
Mercedes-Benz
Operational
90 days ago
98.73
% uptime
Today
Mini
Operational
90 days ago
100.0
% uptime
Today
Nissan
Operational
90 days ago
100.0
% uptime
Today
Opel
Operational
90 days ago
100.0
% uptime
Today
Peugeot
Operational
90 days ago
100.0
% uptime
Today
Porsche
Operational
90 days ago
100.0
% uptime
Today
Renault
Operational
90 days ago
87.42
% uptime
Today
Skoda
Operational
90 days ago
100.0
% uptime
Today
Tesla
Operational
90 days ago
100.0
% uptime
Today
Vauxhall
Operational
90 days ago
100.0
% uptime
Today
Volkswagen
Operational
90 days ago
99.98
% uptime
Today
Volvo
Partial Outage
90 days ago
70.29
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Sep 5, 14:27 UTC
Monitoring -
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Sep 4, 18:07 UTC
Investigating -
We are aware of an issue affecting Cupra login attempts and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Sep 3, 18:29 UTC
Resolved -
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Sep 3, 18:26 UTC
Monitoring -
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Aug 26, 21:55 UTC
Investigating -
We are aware of an issue affecting US Mercedes vehicles and are currently investigating the root cause. This issue may be impacting vehicle requests and login attempts. API requests may result in a CONNECTED SERVICES ACCOUNT - ACCOUNT ISSUE error. Login attempts may result in a "Action is required on MERCEDES_BENZ account portal before we can continue." error message.
We will provide updates as soon as more information becomes available. Thank you for your patience.
Aug 25, 21:56 UTC
Resolved -
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Sep 3, 18:25 UTC
Investigating -
We are aware of an issue affecting European Kia login attempts and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Aug 26, 14:59 UTC