Volvo North America + Europe: Elevated error rates for login attempts
Update - We have identified that this is also affecting Volvo Europe login attempts and are actively working on implementing a fix. We will provide additional updates as progress is made.
Apr 08, 2025 - 17:46 UTC
Identified - We have identified the cause of the issue affecting Volvo US login attempts and are actively working on implementing a fix. We will provide additional updates as progress is made.
Mar 27, 2025 - 22:12 UTC
Investigating - We are aware of an issue affecting Volvo US, and are currently investigating the root cause. This issue is impacting login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
Mar 24, 2025 - 22:10 UTC
Renault: Elevated error rates for API requests
Investigating - We are aware of an issue affecting Renault and are currently investigating the root cause. This issue is impacting API requests. We will provide updates as soon as more information becomes available. Thank you for your patience.
Mar 13, 2025 - 13:39 UTC

About This Site

This page reflects the reliability of each third party car brand service that Smartcar has integrated. To learn more about the uptime of Smartcar's core services, follow this page: https://status.smartcar.com

Uptime over the past 90 days. View historical uptime.
Brand Reliability - North America ? Partial Outage
90 days ago
97.4 % uptime
Today
Acura Operational
90 days ago
100.0 % uptime
Today
Audi Operational
90 days ago
100.0 % uptime
Today
BMW Operational
90 days ago
100.0 % uptime
Today
Buick Operational
90 days ago
98.26 % uptime
Today
Cadillac Operational
90 days ago
98.26 % uptime
Today
Chevrolet Operational
90 days ago
98.26 % uptime
Today
Chrysler Operational
90 days ago
100.0 % uptime
Today
Dodge Operational
90 days ago
100.0 % uptime
Today
Ford Operational
90 days ago
100.0 % uptime
Today
GMC Operational
90 days ago
98.26 % uptime
Today
Honda Operational
90 days ago
100.0 % uptime
Today
Hyundai Operational
90 days ago
92.12 % uptime
Today
Infiniti Operational
90 days ago
100.0 % uptime
Today
Jaguar Operational
90 days ago
88.51 % uptime
Today
Jeep Operational
90 days ago
100.0 % uptime
Today
Kia Operational
90 days ago
94.1 % uptime
Today
Land Rover Operational
90 days ago
88.51 % uptime
Today
Lexus Operational
90 days ago
100.0 % uptime
Today
Lincoln Operational
90 days ago
100.0 % uptime
Today
Mazda Operational
90 days ago
99.77 % uptime
Today
Mercedes-Benz Operational
90 days ago
90.76 % uptime
Today
Mini Operational
90 days ago
100.0 % uptime
Today
Nissan Operational
90 days ago
100.0 % uptime
Today
Porsche Operational
90 days ago
100.0 % uptime
Today
RAM Operational
90 days ago
100.0 % uptime
Today
Rivian Operational
90 days ago
100.0 % uptime
Today
Subaru Operational
90 days ago
100.0 % uptime
Today
Tesla Operational
90 days ago
100.0 % uptime
Today
Toyota Operational
90 days ago
100.0 % uptime
Today
Volkswagen Operational
90 days ago
85.12 % uptime
Today
Volvo Partial Outage
90 days ago
87.49 % uptime
Today
Brand Reliability - Europe ? Partial Outage
90 days ago
97.64 % uptime
Today
Alfa Romeo Operational
90 days ago
100.0 % uptime
Today
Audi Operational
90 days ago
100.0 % uptime
Today
BMW Operational
90 days ago
100.0 % uptime
Today
Citroen Operational
90 days ago
100.0 % uptime
Today
CUPRA Operational
90 days ago
100.0 % uptime
Today
Dacia Operational
90 days ago
98.58 % uptime
Today
DS Operational
90 days ago
100.0 % uptime
Today
Fiat Operational
90 days ago
100.0 % uptime
Today
Ford Operational
90 days ago
100.0 % uptime
Today
Hyundai Operational
90 days ago
100.0 % uptime
Today
Jaguar Operational
90 days ago
88.51 % uptime
Today
Kia Operational
90 days ago
100.0 % uptime
Today
Land Rover Operational
90 days ago
88.51 % uptime
Today
Mazda Operational
90 days ago
99.77 % uptime
Today
Mercedes-Benz Operational
90 days ago
90.76 % uptime
Today
Mini Operational
90 days ago
100.0 % uptime
Today
Nissan Operational
90 days ago
100.0 % uptime
Today
Opel Operational
90 days ago
100.0 % uptime
Today
Peugeot Operational
90 days ago
100.0 % uptime
Today
Porsche Operational
90 days ago
100.0 % uptime
Today
Renault Partial Outage
90 days ago
84.04 % uptime
Today
Skoda Operational
90 days ago
100.0 % uptime
Today
Tesla Operational
90 days ago
100.0 % uptime
Today
Vauxhall Operational
90 days ago
100.0 % uptime
Today
Volkswagen Operational
90 days ago
96.02 % uptime
Today
Volvo Partial Outage
90 days ago
92.43 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Honda & Acura downtime Apr 30, 2025 00:00 - Jul 1, 2025 00:00 UTC

Starting April 30, 2025, new connections for Honda and Acura vehicles in the U.S. will be temporarily unavailable as we collaborate with our OEM partners to deliver an improved experience.

Existing connections will remain unaffected, and no action is required at this time.

If you have any questions, please don’t hesitate to reach out.
Posted on Apr 23, 2025 - 19:30 UTC
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Volkswagen EU: Elevated error rates for API requests
Resolved - The issue affecting European Volkswagen vehicles has been resolved. All systems are now operating normally.

For vehicles returning the ACCOUNT_ISSUE error, the vehicle owner must accept the latest Terms of Service (ToS) in the Volkswagen mobile app to restore access.

If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Apr 22, 17:33 UTC
Monitoring - We've implemented a change to more accurately reflect authentication issues. Affected vehicles will now return a CONNECTED_SERVICES_ACCOUNT - ACCOUNT_ISSUE error instead of the previous CONNECTED_SERVICES_ACCOUNT - AUTHENTICATION_FAILED error.

If you've paused requests to these vehicles, please resume pinging them.

For vehicles returning the ACCOUNT_ISSUE error, the vehicle owner must accept the latest Terms of Service (ToS) in the Volkswagen mobile app to restore access. We're actively monitoring and will provide additional updates if further action is needed.
Apr 11, 23:03 UTC
Investigating - We are aware of an issue affecting European Volkswagens and are currently investigating the root cause. This issue may be impacting vehicle data API requests. We will provide updates as soon as more information becomes available. Thank you for your patience.
Apr 10, 19:08 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
JLR: Elevated Error Rates for API Requests and Log In Attempts
Resolved - The issue affecting Jaguar and Land Rover vehicles has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Apr 17, 23:50 UTC
Update - We are continuing to work on a fix for this issue.
Apr 7, 15:40 UTC
Identified - We have identified the cause of the issue and are actively working on implementing a fix. We will provide additional updates as progress is made.
Apr 7, 15:40 UTC
GM: Elevated error rates for API requests and login attempts
Resolved - The issue affecting GM vehicles has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Apr 17, 20:41 UTC
Monitoring - A fix has been successfully implemented for GM, and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Apr 17, 00:11 UTC
Identified - We have identified the cause of the issue affecting GM vehicles and are actively working on implementing a fix. We will provide additional updates as progress is made.
Apr 16, 21:46 UTC
Investigating - We are aware of an issue affecting GM brands (Buick, Cadillac, Chevrolet, and GMC) and are currently investigating the root cause. This issue may be impacting vehicle data requests and login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
Apr 16, 16:02 UTC
Apr 16, 2025
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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