JLR: Elevated error rates for API requests and login attempts

Incident Report for Smartcar Brand Reliability

Resolved

The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Mar 27, 2026 - 22:31 UTC

Monitoring

A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Mar 27, 2026 - 19:37 UTC

Investigating

We are aware of an issue affecting Jaguar and Land Rover and are currently investigating the root cause. This issue may be impacting login attempts and data freshness. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Mar 26, 2026 - 23:00 UTC
This incident affected: Brand Reliability - Europe (Jaguar, Land Rover) and Brand Reliability - North America (Jaguar, Land Rover).