JLR: Elevated Error Rates for API Requests and Log In Attempts

Incident Report for Smartcar Brand Reliability

Resolved

The issue affecting Jaguar and Land Rover vehicles has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Apr 17, 2025 - 23:50 UTC

Update

We are continuing to work on a fix for this issue.
Posted Apr 07, 2025 - 15:40 UTC

Identified

We have identified the cause of the issue and are actively working on implementing a fix. We will provide additional updates as progress is made.
Posted Apr 07, 2025 - 15:40 UTC
This incident affected: Brand Reliability - Europe (Jaguar, Land Rover) and Brand Reliability - North America (Jaguar, Land Rover).