This incident has been resolved. If you continue to experience Connected Services Account: Authentication Failed errors please instruct the vehicle owner to reauthenticate their vehicle through Smartcar Connect.
Posted Nov 04, 2024 - 23:42 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 24, 2024 - 22:31 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 24, 2024 - 00:17 UTC
Investigating
GM brands (Chevrolet, Buick, Cadillac, GMC) are currently experiencing an outage, which will result in errors for both login attempts and API requests. Our team is actively investigating the issue.
Posted Oct 23, 2024 - 21:39 UTC
This incident affected: Brand Reliability - North America (Buick, Cadillac, Chevrolet, GMC).