This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com.
Posted Feb 29, 2024 - 23:09 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 16, 2024 - 19:07 UTC
Investigating
We're currently investigating reports of increased errors for Tesla vehicles still connected to the legacy version of the Tesla API.
For an immediate resolution migrating vehicles to the new Tesla API will resolve this issue. Please reach out to support@smartcar.com if you have questions or need assistance with the migration.
Posted Feb 13, 2024 - 18:44 UTC
This incident affected: Brand Reliability - Europe (Tesla) and Brand Reliability - North America (Tesla).