Mercedes-Benz US: Elevated error rates affecting vehicle data delivery

Incident Report for Smartcar Brand Reliability

Monitoring

A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Sep 04, 2026 - 16:45 UTC

Investigating

We are aware of an issue affecting US Mercedes-Benz vehicles and are currently investigating the root cause. This issue may be impacting vehicle data delivery. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Aug 18, 2026 - 13:40 UTC
This incident affects: Brand Reliability - North America (Mercedes-Benz).