A fix has been successfully implemented by VW US, and we are seeing signs of recovery. We are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your patience and will confirm full resolution shortly.
Posted Feb 28, 2025 - 17:39 UTC
Identified
We have identified the cause of the issue affecting Volkswagen US vehicle requests and connection attempts, which is due to a disruption on VW’s side. While this issue is outside of Smartcar’s control, we are actively monitoring the situation. We will provide additional updates as soon as more information becomes available.
Posted Feb 27, 2025 - 22:49 UTC
Investigating
We are aware of an issue affecting Volkswagen US and are currently investigating the root cause. This issue is impacting login attempts and API requests. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Feb 27, 2025 - 19:08 UTC
This incident affected: Brand Reliability - North America (Volkswagen).