Vehicle owners for vehicles throwing CONNECTED_SERVICES_ACCOUNT - ACCOUNT_ISSUE errors will need to accept Mazda's updated Terms of Service in the Mazda app.
If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Mar 12, 2026 - 22:00 UTC
Monitoring
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Mar 06, 2026 - 18:42 UTC
Identified
We have identified the cause of the issue and are actively working on implementing a fix. We will provide additional updates as progress is made.
Posted Feb 27, 2026 - 18:00 UTC
Investigating
We are aware of an issue affecting US Mazda vehicles and are currently investigating the root cause. This issue is impacting login attempts and fresh vehicle data delivery. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Feb 16, 2026 - 20:21 UTC
This incident affected: Brand Reliability - North America (Mazda).