Mercedes-Benz: Elevated error rates for API requests and login attempts

Incident Report for Smartcar Brand Reliability

Resolved

The issue affecting Mercedes has been resolved. All systems are now operating normally. If a vehicle affected by the outage is still experiencing Connected_Service_Account: Authentication_Failed errors, please instruct the vehicle owner to reauthenticate their vehicle through Smartcar Connect.

If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Feb 08, 2025 - 01:36 UTC

Update

A fix has been successfully implemented for Mercedes-Benz, and we are monitoring the system to ensure stability. The outage was caused by Mercedes-Benz implementing a change to their authentication flow causing an large influx in Connected_Service_Account: Authentication_Failed errors. Here’s what this means for your vehicle owners:

- Each affected Mercedes vehicle will need to reauthenticate by logging in again through Smartcar Connect.

If you have any questions, please reach out to support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Feb 05, 2025 - 00:38 UTC

Monitoring

A fix has been successfully implemented for Mercedes-Benz, and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Jan 30, 2025 - 21:25 UTC

Identified

We have identified the cause of the issue and are actively working on implementing a fix. We will provide additional updates as progress is made.
Posted Jan 30, 2025 - 19:17 UTC

Investigating

We are aware of an issue and are currently investigating the root cause. Updates will be provided as soon as more information becomes available. Thank you for your patience.
Posted Jan 30, 2025 - 18:02 UTC
This incident affected: Brand Reliability - Europe (Mercedes-Benz) and Brand Reliability - North America (Mercedes-Benz).