After a thorough investigation, we’ve determined that BMW’s updated security measures, including hCaptcha protections, are preventing reliable web-based authentication. As a result, we can currently only support new BMW and MINI connections through our mobile SDKs.
What this means for you: - If you’re using our mobile SDK, both Android and iOS are fully supported and working. No action is needed beyond updating to the latest SDK version. - If you’re relying on web-based authentication, this flow is not available at the moment. We recommend transitioning to our mobile SDK.
We’re continuing to work on restoring web authentication and are in active discussions with BMW to help resolve this more broadly. We’ll share additional updates as soon as more information becomes available.
Posted Feb 26, 2026 - 18:36 UTC
Identified
After completing our investigation into the BMW/MINI outage, we identified changes to BMW/MINI’s authentication flow as the root cause.
We have implemented a solution in our Android Mobile SDK to address the issue and are currently working on a corresponding update for our iOS Mobile SDK.
We remain committed to investing in reliable solutions for web-based authentication and will share more updates as soon as we have a clear path forward.
If you have any additional questions, please don’t hesitate to reach out to us at support@smartcar.com
Posted Feb 20, 2026 - 19:37 UTC
Investigating
We are aware of an issue affecting North American and European non-Charging API BMW/MINIs and are currently investigating the root cause. This issue may be impacting login attempts, specifically on the hCaptcha portion. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Feb 13, 2026 - 02:09 UTC
This incident affected: Brand Reliability - North America (BMW, Mini) and Brand Reliability - Europe (BMW, Mini).