The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Feb 23, 2026 - 19:06 UTC
Monitoring
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Feb 20, 2026 - 19:49 UTC
Investigating
We are aware of an issue affecting US Mercedes-Benz vehicles and are currently investigating the root cause. This issue may be impacting vehicle data requests, resulting in UPSTREAM - RATE_LIMIT errors. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Feb 20, 2026 - 19:03 UTC
This incident affected: Brand Reliability - North America (Mercedes-Benz).