Hyundai/Kia CA: Elevated error rates for API requests and login attempts

Incident Report for Smartcar Brand Reliability

Resolved

The issue affecting Hyundai/Kia Canada has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding
Posted Feb 06, 2025 - 01:33 UTC

Monitoring

A fix has been successfully implemented for Hyundai/Kia Canada, and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Feb 04, 2025 - 23:42 UTC

Investigating

We are aware of an issue affecting Hyundai/Kia Canada and are currently investigating the root cause. This issue is impacting login attempts and API requests. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Jan 31, 2025 - 18:08 UTC
This incident affected: Brand Reliability - North America (Hyundai, Kia).