Ford & Lincoln: Elevated Authentication Errors
Incident Report for Smartcar Brand Reliability
Resolved
This issue has been resolved with the release of our Android and iOS SDKs. Once the appropriate SDKs are implemented, vehicles will be able to connect through Smartcar again. If you’d like more information about mobile SDKs, feel free to reach out to us at support@smartcar.com—we’re happy to help!
Posted Dec 02, 2024 - 22:58 UTC
Investigating
We're investigating reports of Ford vehicle owners receiving authentication errors. Please reach out to support@smartcar.com or your dedicated account manager for more information.
Posted Nov 16, 2023 - 17:52 UTC
This incident affected: Brand Reliability - Europe (Ford) and Brand Reliability - North America (Ford).