The issue has been resolved as of around 19:00 UTC. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Jan 05, 2026 - 22:15 UTC
Monitoring
A fix has been successfully implemented by VW Group and we are seeing signs of recovery. We are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your patience and will confirm full resolution shortly.
Posted Jan 05, 2026 - 19:26 UTC
Investigating
We are aware of an issue affecting European VW Group brands (Audi, Skoda, and Volkswagen) and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Jan 05, 2026 - 16:00 UTC
This incident affected: Brand Reliability - Europe (Audi, Skoda, Volkswagen).