The issue affecting Volvo has been resolved. All systems are now operating normally. If a vehicle affected by the outage is still experiencing Connected_Service_Account: Authentication_Failed errors, please instruct the vehicle owner to reauthenticate their vehicle through Smartcar Connect.
If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Mar 01, 2025 - 01:53 UTC
Update
We are continuing to monitor for any further issues.
Posted Feb 28, 2025 - 01:19 UTC
Monitoring
A fix has been successfully implemented and we are monitoring the system to ensure stability.
Each affected Volvo vehicle will need to reauthenticate by logging in again through Smartcar Connect.
If you have any questions, please reach out to support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Feb 26, 2025 - 16:50 UTC
Investigating
We are aware of an issue affecting Volvo and are currently investigating the root cause. This issue may be impacting vehicle requests. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Feb 25, 2025 - 00:24 UTC
This incident affected: Brand Reliability - Europe (Volvo) and Brand Reliability - North America (Volvo).