Earlier, we observed an increase in errors impacting some Tesla vehicle connections. Tesla has since confirmed they experienced a temporary service disruption during this time window. Their service has returned to normal, and error rates have stabilized on our end.
We are continuing to monitor closely and are working with Tesla on follow-up improvements to help reduce the likelihood of similar disruptions in the future.
If you continue to experience any issues, please reach out to our support team.
Posted Feb 27, 2026 - 17:57 UTC
Update
This incident has been resolved.
Earlier, we observed an increase in errors impacting some Tesla vehicle connections. Tesla has since confirmed they experienced a temporary service disruption during this time window. Their service has returned to normal, and error rates have stabilized on our end.
We are continuing to monitor closely and are working with Tesla on follow-up improvements to help reduce the likelihood of similar disruptions in the future.
If you continue to experience any issues, please reach out to our support team.
Posted Feb 27, 2026 - 17:56 UTC
Monitoring
We are seeing signs of recovery. We are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your patience and will confirm full resolution shortly.
Posted Feb 25, 2026 - 16:38 UTC
Investigating
We are aware of an issue affecting Tesla vehicles and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Feb 25, 2026 - 15:44 UTC
This incident affected: Brand Reliability - Europe (Tesla) and Brand Reliability - North America (Tesla).