The issue has been resolved. Vehicle owners may need to reauthorize via Smartcar Connect. Affected vehicles will be returning CONNECTED SERVICES ACCOUNT - AUTHENTICATION FAILED errors. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Feb 11, 2026 - 16:08 UTC
Monitoring
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Feb 05, 2026 - 16:12 UTC
Update
We are continuing to investigate this issue.
Posted Jan 20, 2026 - 21:24 UTC
Investigating
We are aware of an issue affecting US Nissan vehicles and are currently investigating the root cause. This issue may be impacting data age and login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Jan 16, 2026 - 18:01 UTC
This incident affected: Brand Reliability - North America (Infiniti, Nissan) and Brand Reliability - Europe (Nissan).