The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Apr 21, 2026 - 15:48 UTC
Update
We've implemented a fix and affected vehicles are recovering automatically. We will continue to monitor to ensure stability.
Posted Apr 17, 2026 - 19:17 UTC
Monitoring
We are investigating an increase in CONNECTED SERVICES ACCOUNT - AUTHENTICATION FAILED errors affecting GM vehicles. We have identified the cause and are working to resolve it. Affected vehicles are expected to recover automatically. We will provide an update once the issue is resolved.
Posted Apr 15, 2026 - 20:11 UTC
This incident affected: Brand Reliability - North America (Buick, Cadillac, Chevrolet, GMC).