This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com.
Posted Apr 16, 2024 - 16:31 UTC
Monitoring
We've put a mitigation in place, and Connected Services Account - Authentication Failed errors are trending back to normal. Vehicles should recover without the need to re-authenticate through Smartcar Connect. We're continuing to monitor error rates.
Posted Apr 13, 2024 - 01:16 UTC
Investigating
We're currently investigating reports of increased Connected Services Account - Authentication Failed errors for API requests to Tesla vehicles.
Posted Apr 12, 2024 - 19:26 UTC
This incident affected: Brand Reliability - Europe (Tesla) and Brand Reliability - North America (Tesla).