The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Oct 16, 2026 - 22:37 UTC
Monitoring
A fix has been successfully implemented for mobile SDKs, and we are monitoring the system to ensure stability. Web-based authentication continues to be unavailable.
Posted Oct 16, 2026 - 02:06 UTC
Update
Since 10:40 UTC on Oct 15, Ford and Lincoln owners in North America, and Ford owners connecting through our mobile SDKs in Europe, can't connect or re-authenticate vehicles. Owners can sign in to Ford, but the connection fails afterward with error=server_error. Already-connected vehicles aren't affected.
Posted Oct 15, 2026 - 22:42 UTC
Investigating
We are aware of an issue affecting web auth login attempts for Ford/Lincoln vehicles and are currently investigating the root cause.
What this means for you: - If you’re using our mobile SDKs, both Android and iOS are fully supported and working. No action is needed. - If you’re relying on web-based authentication, this flow is not available at the moment. We recommend transitioning to our mobile SDK if applicable.
We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Jul 15, 2026 - 22:55 UTC
This incident affected: Brand Reliability - North America (Ford, Lincoln) and Brand Reliability - Europe (Ford).