The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Feb 11, 2026 - 16:04 UTC
Monitoring
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Feb 10, 2026 - 20:26 UTC
Investigating
We are aware of an issue affecting US Mercedes vehicles and are currently investigating the root cause. This issue is impacting login attempts and fresh vehicle data delivery. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Feb 10, 2026 - 18:33 UTC
This incident affected: Brand Reliability - North America (Mercedes-Benz).