The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com.
Posted Dec 08, 2025 - 23:23 UTC
Identified
We’ve identified an issue affecting API requests and login attempts for VW EU vehicles. This disruption appears to be occurring on Volkswagen’s side and is also impacting access through their first-party app. While this issue is outside of Smartcar’s control, we are actively monitoring the situation and will share updates as soon as more information becomes available.
Posted Nov 26, 2025 - 17:01 UTC
This incident affected: Brand Reliability - Europe (Volkswagen).