VW: Elevated error rates for API Requests

Incident Report for Smartcar Brand Reliability

Resolved

This incident has been resolved. If you continue to experience issues please reach out to us at support@smartcar.com.
Posted Dec 08, 2022 - 00:08 UTC

Update

A fix has been implemented for ID series vehicles and their error rates are returning to normal. We're continuing to work on a fix for non-ID series vehicles.

We'll continue to monitor the situation and provide updates as they come.
Posted Dec 07, 2022 - 19:56 UTC

Identified

API requests made to VW vehicles in Europe are currently experiencing elevated error rates. We have identified the issue and are working on a resolution.
Posted Dec 07, 2022 - 17:05 UTC
This incident affected: Brand Reliability - Europe (Volkswagen).