Audi/VW: Elevated error rates for login attempts

Incident Report for Smartcar Brand Reliability

Resolved

The issue affecting Audi and VW login attempts has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Jun 16, 2025 - 17:14 UTC

Monitoring

A fix has been successfully implemented for Audi and VW login attempts, and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Jun 13, 2025 - 18:50 UTC

Investigating

We are aware of an issue affecting Audi (Global) and Volkswagen (Europe) login attempts and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Jun 13, 2025 - 15:18 UTC
This incident affected: Brand Reliability - North America (Audi) and Brand Reliability - Europe (Audi, Volkswagen).