The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Sep 03, 2025 - 18:26 UTC
Monitoring
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Aug 26, 2025 - 21:55 UTC
Investigating
We are aware of an issue affecting US Mercedes vehicles and are currently investigating the root cause. This issue may be impacting vehicle requests and login attempts. API requests may result in a CONNECTED SERVICES ACCOUNT - ACCOUNT ISSUE error. Login attempts may result in a "Action is required on MERCEDES_BENZ account portal before we can continue." error message.
We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Aug 25, 2025 - 21:56 UTC
This incident affected: Brand Reliability - North America (Mercedes-Benz).