The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Aug 26, 2025 - 14:57 UTC
Monitoring
A fix has been successfully implemented, and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Aug 18, 2025 - 16:58 UTC
Identified
We have identified the cause of the issue and are actively working on implementing a fix. We have also determined that charge commands are also impacted. We will provide additional updates as progress is made.
Posted Aug 13, 2025 - 21:43 UTC
Investigating
We are aware of an issue affecting some API responses for Lexus and Toyota vehicles and are currently investigating the root cause. This issue may be impacting data age for EV related data. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Aug 11, 2025 - 20:13 UTC
This incident affected: Brand Reliability - North America (Lexus, Toyota).