The issue has been resolved. Polestar vehicles still returning CONNECTED_SERVICES_ACCOUNT - AUTHENTICATION_FAILED errors will need to be reauthorized via Smartcar Connect.
If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted May 20, 2026 - 13:58 UTC
Identified
We have identified the cause of the issue and are actively working on implementing a fix. We will provide additional updates as progress is made.
Posted May 18, 2026 - 21:34 UTC
Investigating
We are aware of an issue affecting Polestar vehicles and are currently investigating the root cause. This issue may be resulting in CONNECTED_SERVICES_ACCOUNT - AUTHENTICATION_FAILED errors. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted May 11, 2026 - 17:00 UTC
This incident affected: Brand Reliability - Europe (Polestar) and Brand Reliability - North America (Polestar).