PSA Group: Elevated errors rates for charge commands

Incident Report for Smartcar Brand Reliability

Resolved

The issue affecting charging commands for PSA Group vehicles has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. Thank you for your patience and understanding.
Posted Apr 07, 2025 - 20:14 UTC

Monitoring

A fix has been successfully implemented for charging commands, and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly."
Posted Mar 04, 2025 - 23:38 UTC

Investigating

We are aware of an issue affecting charge commands for Citroen, DS, Opel, Peugeot, and Vauxhall vehicles and are currently investigating the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Mar 04, 2025 - 18:26 UTC
This incident affected: Brand Reliability - Europe (Citroen, DS, Opel, Peugeot, Vauxhall).