Mazda EU: Elevated error rates for login attempts

Incident Report for Smartcar Brand Reliability

Identified

We’re aware that this issue affecting European Mazda vehicles has occurred again and are actively investigating the root cause. We’ve identified the underlying cause and are currently working on implementing a fix. This issue may impact login attempts, and we’ll continue to provide updates as progress is made. Thank you for your patience.
Posted Jan 02, 2026 - 17:49 UTC

Monitoring

A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at support@smartcar.com. We appreciate your understanding and will confirm resolution shortly.
Posted Dec 17, 2025 - 21:47 UTC

Investigating

We are aware of an issue affecting European Mazda vehicles and are currently investigating the root cause. This issue may be impacting login attempts. We will provide updates as soon as more information becomes available. Thank you for your patience.
Posted Dec 04, 2025 - 14:17 UTC
This incident affects: Brand Reliability - Europe (Mazda).