Mercedes-Benz: Elevated error rates for API requests and login attempts
Incident Report for Smartcar Brand Reliability
Resolved
Earlier today, we experienced an outage with our Mercedes-Benz integration. We've since resolved the outage, and our integration is working once more.

The outage was caused by Mercedes-Benz implementing a change to their authentication flow. Unfortunately, this change also invalidated all currently active connections. This resulted in vehicle owners being logged out of their Mercedes mobile app and any third party applications they had connected. Here’s what this means for your vehicle owners:

- Each Mercedes owner will need to re-authenticate their vehicle to your application by logging in again through Smartcar Connect.

If you have any questions, please reach out to support@smartcar.com, we’re happy to help!
Posted Nov 14, 2024 - 22:50 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2024 - 20:37 UTC
Investigating
Mercedes-Benz is currently experiencing an outage, which will result in errors for both login attempts and API requests. Our team is actively investigating the issue.
Posted Nov 14, 2024 - 18:45 UTC
This incident affected: Brand Reliability - Europe (Mercedes-Benz) and Brand Reliability - North America (Mercedes-Benz).