This incident has been resolved. For any vehicles still experiencing authentication failed errors, reauthenticating the vehicle through Smartcar Connect should resolve the issue.
If you have any questions, feel free to reach out to us at support@smartcar.com.
Posted Nov 27, 2024 - 23:54 UTC
Monitoring
A fix has been implemented, and CAPTCHA has now been added to the Connect flow for BMW/MINI vehicles. Log in attempts are successfully processing again, and we will continue to monitor the results closely.
Posted Nov 22, 2024 - 05:47 UTC
Update
We’ve identified the issue: BMW/MINI has introduced a new CAPTCHA challenge that must be completed to finalize the connected services login process. To address this, we’re developing a solution to integrate a CAPTCHA step into the Smartcar Connect flow for BMW/MINI sessions. We’ll share another update as soon as our solution is deployed.
Posted Nov 20, 2024 - 02:51 UTC
Identified
A new issue has been identified that is impacting both North American and European BMW/MINI login attempts.
A fix is being implemented.
Posted Nov 19, 2024 - 17:52 UTC
Monitoring
A fix has been implemented and we're monitoring the results.
Posted Nov 19, 2024 - 00:45 UTC
Identified
We're currently experiencing elevated error rates for European BMW login attempts.
The issue has been identified and a fix is being implemented.
Posted Nov 18, 2024 - 23:50 UTC
This incident affected: Brand Reliability - North America (BMW, Mini) and Brand Reliability - Europe (BMW, Mini).